Acceptance
This document states the detailed description of all the terms & conditions of Coder Mates Ltd. It constitutes the relationship between Us/We (i.e “Coder Mates Ltd”) and You (i.e “A visitor of our Site” or “one of our existing customers receiving our services”.)It is very important/beneficial for you to read and have a better understanding of all the services provided by our organization to all our customers. Your registration with services of Coder Mates Ltd will only be done after your acceptance of all these terms and conditions; which take effect at the time you first access the site. If you do not accept these terms and conditions, you must not use this site. Coder Mates Ltd reserves the right to update the Site Terms at any time without any notice to you. The most current version of the Site Terms can be reviewed by clicking on the hyperlink “Terms and Conditions” located at the bottom of our website (www.codermates.com). Coder Mates Ltd reserves the right to change these Site Terms at any time by posting changes online. It is your responsibility to refer to these Site Terms on accessing this site. Continued use of this site after such changes to the Site Terms constitutes acceptance of those posted changes.
Services/Support Process
The Technical support provided by us would be over the phone and includes all software related issues. You understand it very clearly that no on-site service is provided and no physical possession of your computer or any of its peripherals will be taken over by Coder Mates Ltd. The services will be rendered by Coder Mates Ltd only for the computer and software registered under the plan and Coder Mates Ltd will, in no way, be responsible for the other computers, software or peripherals not registered. The Support Process may also include the use of remote tools in order to take the remote access of your system; if required to fix the issue. Our remote session process and technicalities of the remote access tool doesn’t permit us to get connected to your computer without your permission. Hence, Remote session with your system can only be established post your permission for the same. While getting your issues fixed by us, it completely depends on you, if you want to stay over the phone or if you want our technician to fix all your system issues only through remote session and then give your a call back. Issue resolution through remote session would require your availability near your system, in order to reply to our technician, in case he/she needs you in between the complete issue resolution process. During or after the completion of the process of resolution, there may be a small text file placed on the clip board of your computer, explaining the work undertaken on it. You will have the option either to delete it or retain it for the future reference. The Technician will only take care of the system that you will register with any of our offered services, and will not be responsible for other computers at your place. Coder Mates Ltd will take every possible, genuine, and commercially viable effort to provide, suggest or undertake appropriate solution. Our technicians will work on your computer over remote session in front of you and will keep on educating you about the steps being performed, and will confirm the resolution at the closure of remote session or on that particular call. Coder Mates Ltd under no circumstances will be responsible for kind of data loss if happens on your computer. You should not make any kind of major changes on your computer without informing us till the time your computer is under a software warranty with us. We will not be responsible for any kind of problem that may occur while you make changes, installations, updates, etc without giving any prior information to Coder Mates Ltd.
Termination from the Services
Every support service which Coder Mates Ltd offers has a validity period, which commences from the date of registration. Coder Mates Ltd will not provide support on to your computer after the validity of the plan has expired. You understand and agree that Coder Mates Ltd will not be in a position to serve if some modifications have been carried out on the computer system taking it out of our preview or you have used a peripheral or product incompatible with the system registered with us or you fail to follow the instructions contained in the product manual supplied by the manufacturer or your computer system has suffered a shock or an accident or electrical wiring is faulty. You acknowledge and agree that upon termination Coder Mates Ltd may immediately deactivate or delete your user account and all related information and files in your user account and/or bar any further access to the services.
No Unlawful or Prohibited Use
Coder Mates Ltd respects and values your relation with us and hopes that you will make a fair use of our services. You agree that You will not use this Website or the content or software contained herein for any purpose that is unlawful as per applicable laws or prohibited by these terms and conditions. You may not use the Resources and Services in any manner that could damage, disable, overburden, or impair any Coder Mates Ltd server, or the network(s) connected to any Coder Mates Ltd server, or interfere with any other party”s use and enjoyment of any Resources and/or Services. You may not attempt to gain unauthorized access to any Resource and/or Services, other accounts, computer systems or networks connected to any Coder Mates Ltd server or to any of the Resources and/or Services, through hacking, password mining or any other means. You may not obtain or attempt to obtain any materials or information through any means not intentionally made available through the Resources and Services.
Governing law and Jurisdiction
These conditions are governed by and construed in accordance with the laws of India. You agree, as we do, to submit to the exclusive jurisdiction of the courts at Delhi.