Information Collection & USE
Coder Mates Ltd is the sole owner of the information collected through the web site/phone/e-mail. We provide user support services to consumers using web-based tools and software as well as through telephone support of our users. These tools may include software that enables us to remotely access and control a user’s computer with their permission. We require certain information and permissions from you to provide the Services. As being the sole owner, Coder Mates Ltd. will not sell or provide this information to others in ways different from what is disclosed in this policy.
Information we collect
a) Personal Information: We will ask you when we need information that personally identifies you or allows us to contact you. In order to use the Services, the user must first typically register or provide certain identifying information. This includes re-registration/renewal notifications, special offers, and surveys on improving our Services.
b) Payment Information: If you register for our Services, Coder Mates Ltd. may collect credit card information, and other payment information. Like many companies, Coder Mates Ltd. may use third party payment processing or payment gateways to process and verify credit cards transactions on our behalf.
c) Computer System Information: Coder Mates Ltd. technicians may also ask for information related to your computer. This may include: information about the date of purchase of your computer, type of computer, identification number of your computer, make and model of your computer and/or any computer hardware, software or peripherals attached to it, condition of the computer, system and registry data about software installations and hardware configurations, and error tracking files. Generally, this information is required to provide personalized technical support to you, and to help us update our support tools and enhance our supported products list.
e) Cookies: A cookie is a message given to a Web browser by a Web server. The browser stores the message in a text file. The main purpose of cookies is to identify users and possibly prepare customized Web pages for them. Usage of a cookie is in no way linked to any personally identifiable information while on our site and cannot infringe on the privacy of our customers.
f) Log Files: We use IP addresses to analyze trends, administer the site, track user movement, and gather broad demographic information for aggregate use.
g) Help Session Records: Coder Mates Ltd. reserves the right to monitor on-line and off-line sessions between the user and a Technical Support Executive for quality control of the Service provided to the Customer by our technicians. In addition, we may record on-line and off-line sessions conducted on the Web site for user reference and to assist in resolution of disputes and/or potential complaints. Session records will also be used to improve our Services, build and augment our knowledge base, and/or conduct internal market research. Session record data will not be correlated with personally identifiable data
While addressing your technology related issues, we may request for the problem to be resolved by enabling our technicians to have access to and take control of your computer. Coder Mates Ltd. uses software tools which enable you to grant control of your computer to our technicians remotely via the Internet. This allows the technician to more effectively diagnose and correct problems. Coder Mates Ltd. does not use Remote Access software to access and control your computer without your consent and we will ensure that you are present at all times when our technicians are remotely accessing your device. Our technicians are trained in the use of this software and we take steps to limit access to confidential or sensitive information stored on your device or network, avoid deliberate destruction of information on your devices or networks, and help avoid system problems. Coder Mates Ltd. maintains specific internal policies and technical controls to limit how and when our remote access tools may be used to assist you.
Coder Mates Ltd. reserves the right to monitor and record on-line and off-line sessions between users and our technicians for quality assurance and training purposes. Some uses of this type of information include improving our Service, building a support knowledge base and conducting internal market research. We do not correlate session record data used for these purposes with personal information.
We may share or disclose your information (not personal information) to the following:
Coder Mates Ltd affiliates and subsidiaries to support business operations and sales, marketing, and customer support processes.
To third party service providers and suppliers acting on our behalf to provide products or services to you; and
To other third parties for purposes you have allowed.
Additionally, we may also disclose your personal information as we determine reasonably necessary to (a) comply with applicable law, regulations, legal processes, or enforceable governmental requests, (b) respond as necessary to actual or potential lawsuits, or (c) protect the rights and property of Coder Mates Ltd. or others. We reserve the right to retain, use, and disclose aggregate or anonymous information developed from personal information at any time.
Your payment and personal information is always safe. Our Secure Sockets Layer (SSL) software is the industry standard and among the best software available today for secure commerce transactions. It encrypts all of your personal information, including credit card number, name, and address, so that it cannot be read over the internet. We take every precaution to protect information of our users. When user submit sensitive information via our Web site, user information is protected both on-line and off-line.
Supplementation of Information
In order for us to properly fulfill our obligation to our customers, it is necessary for us to supplement the information we receive with information from third party sources. For example, to determine our users’ creditworthiness, we may use their name and other related information to request a credit report. Once we determine user creditworthiness, this document is destroyed.
Special Offers – We send all new members a welcome e-mail to verify password and log-in information. Established members will occasionally receive information on products, services, special offers, and newsletters.
Updating Personal Information – If your personal information changes, or if you no longer require our Services, we will provide you with a way to correct, update or remove User information provided to us.
From time-to-time we may request information from users via surveys. Participation in these surveys is completely voluntary and you have the choice as to whether or not you would like to participate. Information requested may include contact information (such as name, shipping address etc.), and demographic information (such as age, number of users in your household etc.). Survey information will be used for purposes of monitoring or improving the use and satisfaction of our Services.
our website is not designed to attract children under the age of 18. Consistent with the Children’s Online privacy Protection Act, we do not collect or maintain information at our website from or sell products to those we actually know are under the age of 18. Anyone under the age of 18 should not use this site unless supervised by an adult.